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- By Jayanthi Subramanian
 Tirumala, the magnetic hills, the very abode of the Almighty, attracts people (Jana) & wealth (Dhana) in astronomical numbers. The task of administration of an organization like Tirumala Tirupathi Devasthanams is no doubt an exacting one. The sacred duty is now being competently executed by the Executive Officer Sri P.Krishnaiah, IAS with indomitable spirit, zeal and energy. Here are a few words from him when our correspondent met him at his office.
JS: As the Executive Officer of Tirumala Tirupathi Devasthanams, how do you feel rendering services at the Lord's feet at this so-called Bhooloka Vaikuntam?
EO: I feel it a great privilege that the God has ordered me to work in this great organization and perhaps I deem it to be the punya my parents would have contributed. It is a rare opportunity for any civil servant to be in this holy place.
JS: What are the changes or modifications brought out by you at the administration level to benefit the pilgrims during your present tenure?
EO: By and large I am mainly concentrating on the facilities for the common pilgrims. The well off pilgrims have adequate facilities, I mean that they can manage things on their own. The common man cannot afford to do that and in order to have hassle free Journey we are concentrating on pilgrim accommodation, darshan etc. As far as the accommodation is concerned, we are trying to add extra dormitories. The common pilgrims needs some place to keep his belongings and does not expect any plush accommodation. Similarly in case of tonsure we have added extra barbers hence the waiting time has come down substantially. Regarding Laddu as prasadam the production has been increased and therefore any devotee enters the temple can at least get a minimum of 5 laddus in addition to what he is entitled in the process of buying the tickets. Regarding food in Annadanam canteen, we have enhanced the capacity and infrastructure facilities in the canteen to feed from 15,000 to 30,000 people in a day. In addition, lots of Hotels are established so that there is always competition amongst hoteliers to serve quality food. If there is monopoly naturally people will exploit. The market economy should take care of these needs, then, automatically the quality will improve whenever there is perfect competition. Keeping this in mind ten Janatha Hotels have been added and today you don't find much of queue in front of any hotel.
JS: Do you think any facilities extended by TTD are not being fully utilized by the pilgrims?
EO: Yes, one of the facilities that TTD has extended is sudarshan token system which enables you to tie the token then have the time which can be used in visiting the other places of interest so that you are not confined to one place. This needs to be given more publicity so that pilgrims can utilise the service to save time.
JS: The maintenance of the roads and public places at Tirumala are really praise worthy but why is it not in case of cottages?
EO: Well, by and large the maintenance of the cottages has improved. But in cottages the basic problem is that of linen. The cottages have been privatized for the purpose of maintenance. I should also convey that we don't have professionally trained house keeping department as such. We have realized this problem and are looking forward for a house keeping department who are professionally trained. Failing which, we can not keep up to the expectations of the pilgrims.
JS: Any other information you would like to convey to our readers?
EO: Well, TTD has been doing yeomen service in not only managing the temples but also has several philanthropic services. It is running educational institutions with about 30,000 students on the roll. We have several activities like running an orthopedics hospital (BIRRD), a super speciality hospital called SVIMS. Then we have a leprosy house, poor home, an orphanage, a training center for the physically handicapped and a deaf and dumb school. A range of such social activities are being planned irrespective of caste and creed. So such benevolent donors should come forward liberally to donate further for these social activities. I would like to mention particularly that we have recently introduced a scheme called Prana Dana scheme in which the poor people will be given free treatment particularly in the areas of heart, brain and kidney diseases. We have also planned to include cancer as one of the treatment areas. Under the able guidance of our Chief Minister, a decision was taken to form a trust. A trust is registered and resources are coming but they are not adequate enough. The idea is to create a corpus of 100 crores under the trust and the interest generated out of this is expected to be utilized for the treatment of poor people. So I would appeal to the donors to come forward and contribute liberally for this social cause.
JS: Will you please tell us as how far the ropeway project has materialized?
EO: Ropeway project is taken up by the AP Tourism development corporation as you all are aware. The tenders have been finalized according to the information available with me. Formal clearance for taking up the work by the government of India and the ministry of forest department is necessary because the tower construction is falling under the reserve forest area. Therefore the reserve forest clearance has to come and once it is cleared, perhaps the agency might take up the work.
JS: Kindly tell us as what measures your administration has taken to check the middleman and touts?
EO: The basic problem is unless you create a system these things continue to exist in any society. Systems have to be created for allotment of cottages, allotment of tickets or supplying prasadams etc. When there is a gap between the demand and supply, naturally there is scope for such people to play roles. But we cannot be silent spectators. We should have a continuous R&D effort so as to bring down this gap. One of the areas wherein TTD is actively associated is in making use of the technology available for making things more transparent so that the discretion is minimized with the officials dealing various privileges. So I am looking at this area to minimize the discretion and make the system foolproof by making use of the technology to the extent, that there is no scope for middlemen and touts thereby minimized the threat if not totally eliminating.
JS: Thank you sir for giving your valuable time.
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